Privacy policy
BY COCOON LTD Privacy Policy
BY COCOON LTD (“we,” “our,” or “us”) is committed to protecting the privacy of personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR). This Privacy Policy outlines how we collect, use, and safeguard your personal data on our web shop, www.bycocoon.com.
1. Principles of Data Processing
We ensure that:
• Our purposes for processing personal data are clearly specified in this privacy statement.
• We limit the collection of personal data to what is necessary for legitimate purposes.
• We obtain explicit consent to process your data in cases where consent is required.
• We implement appropriate security measures to protect your personal data and expect the same from any third parties processing data on our behalf.
• We respect your right to access, correct, or delete your personal data.
BY COCOON LTD is responsible for all data processing on our platform.
2. Personal Data Collection and Use
Registration
To access certain features, you may need to register by providing information, including your name, address, phone number, invoice address, and email. This information is collected with your consent and is stored until you close your account.
Order Processing
We use your personal data to handle orders, which may involve sharing data with delivery services. We also obtain payment information from your bank or credit card company. This data is stored for one year after your order and retained longer when legally required for tax purposes.
Newsletters
We offer a newsletter to provide updates on our products and services. By subscribing, you consent to us using your name, address, and email. You can unsubscribe at any time, and we will retain this information until you do so.
Portal Access
Our portal allows you to manage settings. We track activities for verification and use your name, address, phone number, invoice address, email, and VAT number (if applicable). This information is stored until our services to you conclude.
Contact Form
You can reach out to us using our contact form. We collect your name, address, phone number, email, and message for response purposes and store this information for six months after your inquiry is resolved.
Promotions
We may inform you of new products or services by email or social media. You can object to this at any time by unsubscribing or adjusting your preferences.
3. Data Sharing with Third Parties
We only share personal data with third parties essential to provide our services. We will not share your data with other companies or organizations unless legally required.
4. Cookies and Tracking
Cookies
Our web shop uses cookies to enhance your experience. You can adjust your browser settings to disable cookies, though this may affect functionality.
Google Analytics
We use Google Analytics for website statistics and have a data processing agreement with Google. We permit Google to use Analytics data for other Google services but do not anonymize IP addresses.
5. Security Measures
We prioritize the security of your data and regularly update our security measures to prevent unauthorized access.
6. Changes to the Privacy Policy
We reserve the right to modify this Privacy Policy. We encourage you to review it periodically to stay informed.
7. Your Rights
You have the right to:
• Access your data
• Rectify inaccurate data
• Object to processing or direct marketing
• Request data deletion
• Transfer your data to a third party
• Request restriction of processing
To exercise any of these rights, please contact us. We may request identification to verify your request.
8. Complaints
For complaints, please email us at info@bycocoon.com. If we do not address your complaint adequately, you may contact the Autoriteit Persoonsgegevens in The Netherlands.
For further questions, please contact us through the details provided on www.bycocoon.com.
Contact details
BY COCOON LTD
86 merchant Street, Valetta
1122 VLT Malta
info@bycocoon.com