Right of withdrawal / Return Policy

According to the European right of withdrawal the consumer has the right to communicate a renunciation of a purchase, without payment of any fees or communication of any justification, within 14 days following the day of reception of the ordered goods.

When the revoking of your order happens within 14 days, you will get the complete order value refunded.

Only the shipping costs for return are for your account.

The right of withdrawal is not applicable to custom made products for the customer, or to products that are clearly intended for a specific person.

Nor is the European right of withdrawal applicable to corporate customers.

Return conditions

To be able to appeal to the right of withdrawal your returned goods must not show any traces of wear. In case of wear we cannot take the goods back.

Received products may only be viewed as would happen in a normal store. If you do install or use the products, it means you accept the products.

I you appeal to the right of withdrawal, you are obligated to return the purchased goods in the original packaging within the 14 days after the communication of withdrawal. For design products the packaging is an essential part of the product.

Method of withdrawal and return

Follow the steps below if you wish to revoke and return your order:

1. Inform us by email info@bycocoon.com that you want return your purchased goods, and this within 14 days following the day of reception of the ordered goods. Together with sending the mail, you also return us the goods for withdrawal.

2. We check whether your products comply with the conditions of return and inform you of our decision. The shipping costs are always borne by you, the customer.

3. You let the ordered goods be delivered at your cost and risk to the following return address:

JP Haarlem Deliveries
t.a.v. Returns COCOON
2031 BH Haarlem
The Netherlands

4. When we receive the returned products, we will check whether they comply with the conditions of return.

5. If the products comply with the conditions of return, you will get the complete order value (charges included) refunded.

6. If the products do not comply with the conditions of return, they remain your property and you have to pick them up within 2 weeks. If desired, we can return the products at your expense with a transportation company.